DOORSTEP TOTES RENTAL AGREEMENT
RELEASE OF LIABILITY AND PAYMENT AUTHORIZATION
 

This Rental Agreement, Release of Liability, and Payment Authorization (“Agreement”) is entered into between Doorstep Totes (“Doorstep Totes,” “Company,” “we,” “us,” or “our”) and the individual or entity placing the reservation (“Customer,” “you,” or “your”).
 

By signing this Agreement, checking the acceptance box, submitting payment, or accepting delivery of any rental equipment, Customer confirms that Customer has read, understood, and voluntarily agreed to every provision of this Agreement.
 

1. This Rental Agreement, Release of Liability, and Payment Authorization applies to the reservation being submitted through Booqable. The customer’s identity, contact information, delivery address, selected rental equipment, rental period, delivery date, scheduled pickup date, charges, and reservation number shown in the Booqable booking are incorporated into this Agreement by reference.

2. RENTAL PROPERTY

The rental property may include reusable plastic moving totes, lids, dollies, carts, labels, straps, packing materials, and any other equipment provided by Doorstep Totes (collectively, the “Rental Equipment”).

All Rental Equipment remains the sole and exclusive property of Doorstep Totes at all times. Customer receives only a temporary right to possess and use the Rental Equipment during the agreed rental period.

Customer may not sell, transfer, assign, pledge, sublease, lend, abandon, conceal, dispose of, alter, paint, drill into, permanently mark, or otherwise encumber the Rental Equipment.
 

3. RENTAL PERIOD

The rental period begins on the scheduled delivery date and ends when all Rental Equipment has been physically recovered and accepted by Doorstep Totes.

The rental period does not end merely because Customer states that the Rental Equipment is ready for pickup. The Rental Equipment remains Customer’s responsibility until Doorstep Totes has taken physical possession of it.

Any extension must be requested before the scheduled pickup date and is subject to availability and written approval by Doorstep Totes. An extension is not guaranteed.

Doorstep Totes may refuse an extension when the Rental Equipment has been reserved for another customer.

4. PAYMENT

Customer agrees to pay all rental charges, delivery charges, pickup charges, taxes, optional-service charges, extension charges, late charges, replacement charges, cleaning charges, repair charges, collection costs, and other amounts authorized by this Agreement.

Unless otherwise agreed in writing, the initial rental amount must be paid in full before delivery.

Customer represents that Customer is authorized to use the payment method provided and authorizes Doorstep Totes and its payment processor to charge that payment method for all amounts owed under this Agreement.

5. CANCELLATIONS AND RESCHEDULING

Cancellations More Than 48 Hours Before Delivery

A cancellation received more than forty-eight hours before the scheduled delivery time may be eligible for a refund or account credit, subject to any separately disclosed reservation, processing, or administrative charges.

Cancellations Within 48 Hours of Delivery

If Customer cancels, postpones, refuses, or attempts to reschedule the reservation within forty-eight hours of the scheduled delivery time, the entire rental amount is immediately earned, nonrefundable, and payable in full.

This charge applies because Doorstep Totes reserved inventory, blocked the requested dates, scheduled labor and transportation, prepared and inspected the Rental Equipment, and may be unable to re-rent the equipment on short notice.

The full rental amount will also be charged when:

1. Customer provides an incorrect or inaccessible delivery address;

2. Customer is unavailable when access or personal acceptance was required;

3. Customer refuses delivery for reasons not caused by Doorstep Totes;

4. Delivery cannot be completed because of locked gates, blocked access, unsafe conditions, animals, construction, restricted parking, or other conditions within Customer’s control;

5. Customer fails to obtain necessary property-owner, apartment-management, condominium, homeowners-association, loading-zone, elevator, or building approval; or

6. Customer changes moving plans, closing dates, lease dates, movers, transportation, or occupancy arrangements.

A weather concern, moving-company delay, real-estate closing delay, utility issue, illness, scheduling conflict, or change in Customer’s plans does not automatically entitle Customer to a refund.

Doorstep Totes may, in its sole discretion, allow a one-time rescheduling credit. Any such accommodation does not waive the Company’s right to enforce this section in another situation.

6. DELIVERY REQUIREMENTS

Customer must provide complete and accurate delivery instructions and must ensure that the delivery location is safe, legal, reasonably accessible, and suitable for delivery.

Customer is responsible for:

1. Securing permission for delivery and placement;

2. Providing legal and adequate parking or loading access;

3. Reserving elevators, loading docks, gates, or access codes;

4. Removing vehicles, debris, snow, ice, animals, and other obstructions;

5. Identifying low-clearance areas, restricted roads, weight restrictions, soft ground, septic systems, irrigation systems, underground utilities, or other hazards;

6. Ensuring that any person accepting delivery is at least eighteen years old and authorized to act for Customer; and

7. Inspecting the delivered quantity and condition promptly.

Delivery and pickup times are estimated service windows unless Doorstep Totes expressly guarantees a specific time in writing. Doorstep Totes is not responsible for delays caused by traffic, weather, road closures, mechanical issues, prior customers, access problems, emergencies, governmental restrictions, or circumstances beyond its reasonable control.

Customer must report any quantity discrepancy or visible equipment defect on the date of delivery. Failure to report a discrepancy promptly constitutes Customer’s acceptance of the delivered quantity and apparent condition.

7. EQUIPMENT INSPECTION

Doorstep Totes will make a reasonable effort to inspect the Rental Equipment before delivery and confirm that it is suitable for ordinary moving and storage purposes.

Customer must also inspect the Rental Equipment before use. Customer shall immediately stop using and notify Doorstep Totes of any tote or accessory that appears cracked, unstable, excessively worn, contaminated, or otherwise unsafe.

Customer may not continue using Rental Equipment after discovering an apparent defect. Continued use constitutes Customer’s acceptance of the equipment’s condition and assumption of the risks associated with continued use, except where prohibited by law.

Doorstep Totes may replace equipment that it determines is defective. Replacement of equipment is Customer’s exclusive remedy for an equipment defect, to the fullest extent permitted by law.

8. PROPER USE OF RENTAL EQUIPMENT

Customer shall use the Rental Equipment carefully, lawfully, and only for its intended purpose.

Customer shall not:

1. Exceed any weight limit stated by Doorstep Totes or the equipment manufacturer;

2. Overfill a tote or force a lid closed;

3. Sit, stand, climb, jump, sleep, or ride on the Rental Equipment;

4. Use totes as ladders, stools, platforms, ramps, barricades, tables, vehicle supports, or structural supports;

5. Drag loaded totes across floors, stairs, pavement, or other surfaces;

6. Drop, throw, intentionally strike, or mishandle the Rental Equipment;

7. Leave equipment in roadways, sidewalks, common areas, fire lanes, or other unauthorized locations;

8. Expose equipment to fire, extreme heat, corrosive materials, flooding, or avoidable weather damage;

9. Use equipment for food preparation, human or animal habitation, waste disposal, or any unlawful activity; or

10. Permit children or unauthorized persons to play with or misuse the Rental Equipment.

Customer is responsible for proper lifting, loading, stacking, securing, transportation, and unloading practices. Customer should not lift or move any load beyond Customer’s physical ability.

Doorstep Totes does not provide professional moving, packing, lifting, transportation, engineering, storage, environmental-remediation, or property-protection advice unless expressly stated in writing.

9. PROHIBITED CONTENTS

Rental Equipment may not be used to store or transport:

1. Gasoline, propane, lighter fluid, fuel, explosives, fireworks, ammunition, or flammable materials;

2. Hazardous, toxic, radioactive, corrosive, infectious, or regulated substances;

3. Wet paint, chemicals, pesticides, solvents, oils, acids, or leaking containers;

4. Illegal drugs, stolen property, contraband, or unlawful materials;

5. Human remains, medical waste, biohazards, bodily fluids, or animal waste;

6. Live animals, insects, plants containing invasive pests, or animal carcasses;

7. Hot materials, ashes, embers, or items capable of causing fire;

8. Unsealed food, garbage, decaying material, or pest-infested property;

9. Firearms or other weapons in violation of applicable law;

10. Property that may permanently stain, contaminate, puncture, melt, or damage the Rental Equipment; or

11. Any item prohibited by law or by written instructions from Doorstep Totes.

Customer is solely responsible for all contamination, remediation, disposal, governmental reporting, cleaning, bodily injury, property damage, penalties, and expenses arising from prohibited contents.

Doorstep Totes may refuse to handle, enter, transport, clean, or retrieve contaminated or unsafe Rental Equipment until the condition has been corrected by Customer.

10. CUSTOMER’S PROPERTY

Doorstep Totes does not take custody or control of Customer’s belongings and is not a warehouse, storage facility, bailee, insurer, or moving company with respect to Customer’s property.

Customer is solely responsible for selecting what to place in each tote and for properly packing, wrapping, cushioning, sealing, labeling, loading, securing, transporting, storing, and protecting Customer’s belongings.

Doorstep Totes makes no representation that the Rental Equipment is waterproof, fireproof, theft-proof, airtight, climate-controlled, pest-proof, impact-proof, or suitable for any particular item.

Customer should not place cash, jewelry, collectibles, legal documents, medication, irreplaceable photographs, electronics, firearms, fragile goods, confidential information, or other unusually valuable property in the Rental Equipment.

Doorstep Totes is not responsible for loss of or damage to Customer’s belongings caused by shifting, crushing, moisture, condensation, temperature changes, insects, rodents, theft, fire, weather, improper packing, overloading, stacking, transportation, storage conditions, or third-party handling.

Customer is responsible for obtaining any desired renters, homeowners, business, moving, cargo, or other insurance covering Customer’s property.

11. PROPERTY-DAMAGE DISCLAIMER

Customer acknowledges that moving and handling equipment may contact floors, walls, doors, trim, stairs, elevators, vehicles, driveways, landscaping, furniture, and other property.

Customer is responsible for protecting all surfaces and maintaining sufficient clearance during use, movement, loading, unloading, stacking, delivery, and pickup.

To the fullest extent permitted by law, Doorstep Totes shall not be liable for scratches, dents, scuffs, gouges, stains, water marks, pressure marks, broken trim, damaged flooring, damaged walls, damaged doors, landscaping damage, driveway damage, vehicle damage, or other property damage arising from:

1. Customer’s use or movement of the Rental Equipment;

2. Overloading, improper stacking, dragging, dropping, or mishandling;

3. Customer’s failure to protect surfaces;

4. Placement directed or approved by Customer;

5. Narrow, unstable, obstructed, steep, soft, wet, icy, or otherwise unsuitable conditions;

6. Acts or omissions of Customer, movers, contractors, guests, tenants, property managers, or other third parties; or

7. An inherent or preexisting condition of Customer’s property.

Customer must identify sensitive surfaces, hidden hazards, weak structures, septic areas, irrigation systems, underground utilities, low-clearance areas, and placement restrictions before delivery or pickup.

Doorstep Totes is not responsible for damage caused by following Customer’s placement or access instructions unless the damage results directly from Doorstep Totes’ gross negligence or willful misconduct.

12. ASSUMPTION OF RISK

Customer understands that lifting, carrying, stacking, loading, unloading, moving, and transporting totes may involve risks including falls, strains, sprains, pinched fingers, crushed extremities, back injuries, collisions, falling objects, property damage, and other injuries.

Customer voluntarily assumes all risks arising from Customer’s possession and use of the Rental Equipment, including risks caused by Customer’s family members, employees, movers, contractors, guests, agents, or other persons allowed to access the equipment.

Customer is responsible for determining whether Customer and Customer’s helpers are physically capable of safely using the Rental Equipment.

13. RELEASE AND LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Customer releases and discharges Doorstep Totes and its owners, members, managers, employees, contractors, drivers, agents, affiliates, successors, and assigns from claims, liabilities, losses, damages, expenses, and causes of action arising from or relating to:

1. Customer’s possession, use, misuse, transportation, loading, unloading, stacking, storage, or handling of the Rental Equipment;

2. Personal injury or property damage occurring after delivery and before recovery;

3. Acts or omissions of Customer or any third party;

4. Loss of or damage to Customer’s belongings;

5. Delivery or pickup delays outside Doorstep Totes’ reasonable control;

6. Denial of access, towing, parking citations, building charges, elevator fees, or property-management penalties;

7. Infestation, contamination, moisture, temperature, weather, fire, theft, vandalism, or other external conditions; and

8. Any use inconsistent with this Agreement or Doorstep Totes’ instructions.

Doorstep Totes does not exclude liability that cannot lawfully be excluded, including liability arising directly from its gross negligence or willful misconduct.

To the fullest extent permitted by law, Doorstep Totes’ total liability arising from any reservation, delivery, rental, pickup, equipment defect, or related service shall not exceed the amount Customer actually paid to Doorstep Totes for the affected reservation.

In no event shall Doorstep Totes be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost income, lost profits, loss of use, moving-company charges, hotel charges, storage charges, missed closings, lease penalties, emotional distress, or replacement of Customer’s belongings.

14. INDEMNIFICATION

Customer agrees to defend, indemnify, and hold harmless Doorstep Totes and its owners, members, managers, employees, contractors, drivers, agents, affiliates, successors, and assigns from all third-party claims, demands, actions, liabilities, judgments, damages, fines, penalties, losses, costs, and reasonable attorney fees arising from or relating to:

1. Customer’s breach of this Agreement;

2. Customer’s use, misuse, possession, transportation, storage, or handling of the Rental Equipment;

3. Injury to Customer or another person while the Rental Equipment is under Customer’s possession or control;

4. Damage to property while the Rental Equipment is under Customer’s possession or control;

5. Prohibited, dangerous, contaminated, or unlawful contents;

6. Conduct of Customer’s movers, contractors, employees, family members, guests, tenants, or agents;

7. Customer’s violation of any law, lease, association rule, building rule, or property restriction; or

8. Customer’s false, incomplete, or inaccurate information.

This indemnification does not require Customer to indemnify Doorstep Totes for liability finally determined by a court to have resulted solely from Doorstep Totes’ gross negligence or willful misconduct.

15. CUSTOMER RESPONSIBILITY FOR EQUIPMENT

Customer assumes full responsibility for all Rental Equipment from the time it is delivered until it is physically recovered and accepted by Doorstep Totes.

Customer must keep the Rental Equipment:

1. At the approved rental location unless otherwise authorized;

2. In a secure and reasonably protected area;

3. Away from public access and unauthorized use;

4. Protected from theft, fire, flooding, vehicles, animals, and intentional damage; and

5. Empty, reasonably clean, accessible, and ready for pickup on the scheduled pickup date.

Customer is responsible for damage, loss, theft, disappearance, destruction, contamination, unauthorized disposal, or failure to return the Rental Equipment regardless of whether the event was intentional or within Customer’s immediate control.

A police report does not eliminate Customer’s financial responsibility for stolen or missing equipment.

16. DAMAGED, MISSING, OR UNRETURNED TOTES

Customer shall be charged $20.00 for each tote that is:

1. Missing or not returned;

2. Stolen, abandoned, discarded, or destroyed;

3. Cracked, punctured, melted, crushed, warped, or structurally damaged;

4. Permanently stained, painted, chemically contaminated, or marked;

5. Missing its corresponding lid;

6. Modified, drilled, cut, or altered; or

7. Otherwise rendered unsuitable for continued rental use beyond ordinary wear.

The $20.00 charge applies separately to each affected tote.

Customer shall also be responsible for the reasonable replacement cost of missing or damaged accessories, including dollies, carts, straps, labels, or other equipment, based upon Doorstep Totes’ then-current replacement-price schedule.

Ordinary wear from proper use will not result in a damage charge.

Doorstep Totes will make the final reasonable determination regarding whether damage exceeds ordinary wear.

Payment of a damaged or missing-equipment charge does not transfer ownership of the equipment to Customer unless Doorstep Totes expressly agrees in writing.

Doorstep Totes retains the right to recover its property even after charging Customer for non-return. Any amount recovered from Customer will be adjusted as required to prevent an unlawful double recovery.

17. CLEANING AND CONTAMINATION CHARGES

Totes must be returned empty and free of garbage, food, liquids, excessive dirt, mud, grease, adhesives, odors, animal hair, insects, chemicals, paint, bodily fluids, mold, and other contamination.

Customer may be charged reasonable cleaning, deodorizing, sanitation, remediation, or disposal costs when equipment requires cleaning beyond the Company’s ordinary turnover process.

Equipment contaminated by hazardous substances, chemicals, bodily fluids, pests, mold, fuel, paint, animal waste, or other dangerous materials may be treated as permanently damaged, and Customer may be charged the applicable replacement amount together with remediation, handling, transportation, and disposal expenses.

18. PICKUP REQUIREMENTS

By the scheduled pickup date, Customer must:

1. Completely empty every tote;

2. Remove labels, tape, packing materials, trash, and personal belongings;

3. Stack or arrange the totes as instructed;

4. Place all lids and accessories with the totes;

5. Place the equipment at the approved pickup location;

6. Provide safe and unobstructed access;

7. Unlock gates and provide required access codes;

8. Secure pets and remove vehicles or other obstructions; and

9. Obtain any required elevator, loading-dock, parking, or building access.

Doorstep Totes is not responsible for property left inside a tote at pickup. Any property found may be discarded, left at the location, or temporarily retained at Doorstep Totes’ discretion. Customer is responsible for all handling, storage, shipping, and disposal expenses.

19. MISSED, DELAYED, OR UNSUCCESSFUL PICKUP

A $30.00 daily holdover fee will be charged beginning on the scheduled pickup date when the Rental Equipment cannot be completely recovered because:

1. Customer is unavailable when Customer’s presence is required;

2. Customer failed to empty or prepare the equipment;

3. Equipment is inaccessible, locked inside a building, behind a locked gate, or at another location;

4. Customer failed to provide required access instructions, codes, parking, elevator access, or authorization;

5. Equipment is blocked by vehicles, furniture, construction, debris, animals, or other obstructions;

6. Customer moved the equipment without authorization;

7. Customer requests additional time without an approved extension;

8. Customer refuses or prevents pickup; or

9. Any Rental Equipment is missing or not ready for recovery.

The $30.00 daily holdover fee accrues for each calendar day, or portion of a calendar day, until all Rental Equipment is available for and successfully recovered by Doorstep Totes.

The holdover fee is intended to compensate Doorstep Totes for continued loss of use, scheduling disruption, unavailable inventory, administrative work, and the inability to rent the equipment to another customer.

Payment of the daily holdover fee does not grant Customer an automatic extension and does not prevent Doorstep Totes from charging for missing or damaged equipment.

Customer may also be charged a reasonable additional trip charge when Doorstep Totes must make another pickup attempt because of a condition within Customer’s control.

20. ABANDONED OR UNAUTHORIZED LOCATION

Customer may not leave Rental Equipment at a sidewalk, curb, road, vacant property, storage facility, leasing office, moving company, neighbor’s property, former residence, landfill, donation center, or any location not expressly approved by Doorstep Totes.

Equipment left at an unauthorized location remains Customer’s responsibility until recovered.

Customer shall reimburse Doorstep Totes for reasonable search, recovery, transportation, access, towing, storage, labor, and legal expenses caused by unauthorized relocation or abandonment.

21. RIGHT TO RECOVER COMPANY PROPERTY

Upon expiration or termination of the rental period, Customer shall immediately surrender the Rental Equipment.

Subject to applicable law, Customer authorizes Doorstep Totes to enter exterior areas of the delivery or pickup property that are open and lawfully accessible for the limited purpose of retrieving visible Rental Equipment.

This provision does not authorize forced entry into a home, locked building, locked gate, or other secured area.

Customer agrees to cooperate with all lawful recovery efforts. Customer shall not conceal, withhold, move, sell, discard, or obstruct recovery of Doorstep Totes property.

Doorstep Totes may pursue any lawful civil remedy for the recovery of its property and collection of amounts owed.

22. AUTOMATIC PAYMENT AUTHORIZATION

Customer authorizes Doorstep Totes and its payment processor to store Customer’s payment credentials as permitted by the processor and to charge the payment method used for the reservation for amounts that become due under this Agreement, including:

1. The initial rental amount;

2. Approved extensions;

3. The full rental charge for a cancellation within forty-eight hours;

4. $30.00 daily holdover charges;

5. Additional pickup-attempt or recovery charges;

6. $20.00 charges for each damaged, missing, or unreturned tote;

7. Replacement charges for missing or damaged accessories;

8. Cleaning, contamination, remediation, and disposal charges;

9. Taxes and applicable processing charges; and

10. Reasonable collection expenses permitted by law.

When reasonably practicable, Doorstep Totes will provide Customer with an invoice or electronic notice describing an additional charge.

Customer’s cancellation of a payment card, card dispute, or revocation of authorization does not eliminate Customer’s contractual responsibility for valid amounts owed.

Customer agrees not to initiate a chargeback for a charge expressly authorized by this Agreement without first making a good-faith effort to resolve the dispute directly with Doorstep Totes.

Nothing in this section limits Customer’s rights under applicable payment-card or consumer-protection law.

23. DECLINED PAYMENTS AND COLLECTION

Any unpaid amount is due immediately.

Customer shall reimburse Doorstep Totes for reasonable costs incurred to collect valid unpaid amounts, including court costs, service fees, collection-agency charges, and reasonable attorney fees, to the extent permitted by law.

Doorstep Totes may suspend future service, refuse extensions, cancel future reservations, submit valid debts for collection, or pursue lawful court remedies.

Acceptance of a partial payment does not waive Doorstep Totes’ right to collect the remaining balance.

24. SERVICE REFUSAL AND TERMINATION

Doorstep Totes may refuse delivery, terminate the rental, or require immediate return of the Rental Equipment when:

1. Customer provided false or misleading information;

2. Payment has been declined, reversed, or disputed;

3. The delivery or pickup location is unsafe or unlawful;

4. Customer threatens, abuses, harasses, or endangers Company personnel;

5. Customer violates this Agreement;

6. Equipment is being misused, concealed, transferred, damaged, or used unlawfully;

7. Continued service would violate a law or property restriction; or

8. Doorstep Totes reasonably believes its equipment or personnel are at risk.

Termination does not eliminate charges already earned or Customer’s responsibility to return the equipment.

25. FORCE MAJEURE

Doorstep Totes shall not be liable for delay, interruption, rescheduling, or failure to perform caused by events beyond its reasonable control, including severe weather, flooding, fire, natural disaster, road closure, accident, vehicle breakdown, labor shortage, governmental action, public emergency, utility failure, civil disturbance, epidemic, or similar event.

Doorstep Totes may reschedule delivery or pickup to the earliest reasonably available time.

26. PHOTOGRAPHS AND DOCUMENTATION

Customer authorizes Doorstep Totes to photograph or record the Rental Equipment and its immediate placement area at delivery, attempted pickup, successful pickup, or recovery for inventory, condition, access, safety, fraud-prevention, and dispute-documentation purposes.

Doorstep Totes will not intentionally photograph private interior areas unrelated to the service.

Delivery photographs, pickup photographs, equipment counts, communications, payment records, GPS records, and electronic timestamps may be used to document performance under this Agreement.

27. COMMUNICATIONS

Customer consents to receive reservation-related communications by telephone, email, text message, or through the booking platform.

Customer is responsible for providing accurate contact information and monitoring communications regarding delivery, pickup, payment, access, and schedule changes.

A notice sent to the contact information provided by Customer will be considered delivered when transmitted, subject to applicable law.

Customer must communicate cancellation or rescheduling requests through Doorstep Totes’ designated contact method. A social-media comment, unanswered voicemail, or communication to a driver or unrelated third party does not constitute confirmed cancellation or rescheduling.

28. CUSTOMER AUTHORITY

Customer represents that Customer:

1. Is at least eighteen years old;

2. Has legal authority to enter into this Agreement;

3. Has authority to authorize delivery and pickup at the stated property;

4. Has authority to use the payment method provided; and

5. Is responsible for all persons who use or access the Rental Equipment through Customer.

When Customer is acting for a company, organization, property owner, tenant, or another person, Customer represents that Customer is authorized to bind that party.

29. NO WARRANTIES

Except for any express written promise contained in this Agreement, the Rental Equipment and services are provided “as is” and “as available.”

To the fullest extent permitted by law, Doorstep Totes disclaims implied warranties of merchantability, fitness for a particular purpose, and any warranty arising from course of dealing or usage of trade.

Customer is responsible for determining whether the Rental Equipment is suitable for Customer’s intended use.

30. CLAIMS PROCEDURE

Customer must notify Doorstep Totes in writing of any alleged injury, property damage, missing item, delivery discrepancy, or other claim as soon as reasonably possible after discovery.

The notice should include:

1. Customer’s name and reservation number;

2. The date, time, and location of the event;

3. A detailed description of what occurred;

4. Photographs or video;

5. Identification of witnesses;

6. Copies of relevant receipts or estimates; and

7. Any other reasonably requested documentation.

Customer must preserve the Rental Equipment and relevant evidence while the claim is being investigated.

Failure to provide prompt notice does not waive a claim where waiver is prohibited by law, but Doorstep Totes may assert any prejudice caused by unreasonable delay.

31. GOVERNING LAW AND VENUE

This Agreement shall be governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Unless applicable law requires otherwise, any lawsuit arising from this Agreement shall be brought in a state court having jurisdiction in Spotsylvania County, Virginia, and Customer consents to personal jurisdiction and venue in those courts.

The parties may first attempt in good faith to resolve a dispute informally, but informal discussions do not prevent either party from seeking urgent legal relief or filing a claim before an applicable deadline.

32. ELECTRONIC ACCEPTANCE

Customer agrees that checking an acceptance box, typing Customer’s name, applying an electronic signature, submitting payment, or completing the reservation electronically constitutes Customer’s signature and agreement to be legally bound.

Electronic records, copies, and signatures shall be treated as originals to the fullest extent permitted by law.

Customer acknowledges having had the opportunity to review and save or print this Agreement before acceptance.

33. ENTIRE AGREEMENT

This Agreement, together with the reservation confirmation, invoice, package description, and any written addendum accepted by both parties, constitutes the entire agreement concerning the rental.

Customer may not rely on an oral statement that contradicts this Agreement.

No amendment or waiver is effective unless confirmed in writing by Doorstep Totes.

A waiver on one occasion does not constitute a continuing waiver.

34. SEVERABILITY AND REFORMATION

If a court determines that any provision is invalid, illegal, unconscionable, or unenforceable, that provision shall be enforced to the maximum lawful extent or modified to the minimum degree necessary to make it enforceable.

The remaining provisions shall remain in full force and effect.

35. HEADINGS AND INTERPRETATION

Section headings are for convenience and do not limit the meaning of any provision.

The words “including” and “includes” mean “including without limitation.”

This Agreement shall not be interpreted against either party merely because that party drafted or supplied it.

36. CUSTOMER ACKNOWLEDGMENTS

By accepting this Agreement, Customer specifically acknowledges and agrees that:

• The entire rental amount is nonrefundable for a cancellation, refusal, postponement, or customer-caused delivery failure occurring within forty-eight hours of scheduled delivery.

• A $30.00 daily holdover fee applies when equipment is not ready or accessible for scheduled pickup.

• A $20.00 charge applies to each damaged, missing, stolen, destroyed, or unreturned tote.

• Additional replacement charges may apply to lids, dollies, carts, straps, and other accessories.

• Customer is responsible for the equipment until Doorstep Totes physically recovers it.

• Customer is responsible for protecting floors, walls, doors, vehicles, landscaping, and other property.

• Doorstep Totes is not responsible for Customer’s improperly packed, stored, transported, damaged, lost, or stolen belongings.

• Customer assumes the risks associated with lifting, moving, stacking, loading, and unloading the equipment.

• Customer authorizes valid additional charges to the payment method used for the reservation.

• Customer has read the liability release, limitation of liability, and indemnification provisions.

• Customer has had the opportunity to ask questions and obtain independent legal advice before accepting this Agreement.

37. ACCEPTANCE AND SIGNATURE

Electronic Acceptance
By checking the required acceptance box and submitting the booking, Customer confirms that Customer has read, understood, and voluntarily agreed to this Rental Agreement. Customer agrees that the electronic acceptance, Booqable booking record, order confirmation, payment record, and associated timestamps constitute a legally binding electronic signature and contract.

REQUIRED CHECKBOX LANGUAGE

The following checkbox should appear directly above the payment button and should not be pre-checked:

☐ I have read and agree to the Doorstep Totes Rental Agreement. I specifically accept the 48-hour cancellation policy, the $30 daily delayed-pickup fee, the $20 charge for each damaged or unreturned tote, the release and limitation of liability, and the authorization to charge my payment method for valid additional amounts owed under the Agreement.